Return Policy for all Internet and Phone Orders
MooShoes strives for customer satisfaction. If you are not satisfied with your purchase, we accept all returns within 30 days, from the day the package is received.
In order for a return to be accepted, items must be returned in the same condition in which they were received. Shoes must not be worn, and must be tried on indoors, with socks. If a returned item appears to have been used, the customer will be contacted and a refund or exchange will not be granted. If you are unsure of an item please wear it indoors and do not wear them outside. We will grant a full refund, store credit, or exchange on any unused item. This will not include any shipping fees. All shoes should be sent back in their original boxes. Please make sure all boxes are wrapped properly to prevent damage in transit. Please wrap all shoe boxes and do not write return address or any other markings directly on box as this makes the box unusable
When returning or exchanging, please include a note stating whether you would like a refund, store credit or an exchange. The note should also include a name, phone number, and order number in case there are any questions. Please make sure to include to this information to prevent any delay in your return request.
All items must be sent back to the store. The address of the store is MooShoes
78 Orchard Street
New York, NY 10002
You can send the item back any way you like as you are responsible for all return shipping. We suggest shipping it back via a method that can be tracked. We cannot take responsibility for items that do not make it back to the store.
Upon receipt of the item you will be contacted via email or phone, and a refund or exchange will be given.
Be advised that some shoe styles come in UK or European sizes. Please take this into consideration before assuming the wrong size has been sent. If you have any questions about sizing, please contact the store prior to placing an order.
Return Policy for In Store Purchases
If you are not satisfied with your purchases, we accept all returns within 30 days of the purchase date. In order for a return to be accepted, items must be returned in the same condition in which they were purchased. In store purchases can only be exchanged or return for a store credit. We do not give cash or credit card refunds for in store purchases. This policy is clearly stated on your receipt and is also displayed at checkout. In store credits are valid for up to 3 years from the date they are given. Customers are required to show proof of credit. If proof is lost we will do our best to find information in our system, but cannot make any guarentees. If shoes are worn out the door, they cannot be returned for any reason.
If an item needs to be returned because they are damaged, or have broken prematurely (within 6 months) please contact us before sending them back. Please email us email@example.com and we will get back to you right away and help find a solution immediately.