Shipping Fees and Tracking Options
Please be aware that the customer is responsible for all initial shipping fees even if an item is returned. The only instance where shipping will be refunded is if the wrong item or size has been sent.
Shipping Fees For all Domestic Orders are as following
All orders up to $50 - $6.95
All orders from $50 - $100 - $8.95
Any order over $100 -$9.95
If you need your order expedited, please call our store during our regular business hours and someone can arrange 3 day, 2 day or overnight shipping for any order than can be shipped via UPS. These methods will increase the price of shipping.
Shipping Fees for International Orders:
Caribbean and Central America $30
South America $40
Australia and New Zealand $45
These prices are for regular air shipping. You have the option of sending your order Express. This method of shipping is more expensive than standard air, but if you would prefer to ship that way, please email us at the time of placing your order
If an item is being exchanged, MooShoes will ship up to ONE exchange via ground mail at no extra cost for domestic customers. Any additional exchanges will be charged to the customer. All international customers are responsible for all shipping charges. When an item is being returned, the customer is responsible for the cost of return shipping on all domestic and international orders
Please note that MooShoes cannot take responsibility for items lost in transit. This hardly happens but unfortunately can occur in very rare situations. We will do everything in our power to locate any lost package.
We also cannot take responsibility for items that are being returned to us that do not make it back to the store which is why we advise sending it back via a method that can be tracked.