Return Policy

MooShoes strives for customer satisfaction. If you are not satisfied with your purchase, we accept all returns within three weeks (21 days), from the day the package is received.

In order for a return to be accepted, items must be returned in the same condition in which they were received. Shoes must not be worn, and must be tried on indoors, with socks. If a returned item appears to have been used, the customer will be contacted and a refund or exchange will not be granted. We will grant a full refund, store credit, or exchange on any unused item.

When returning or exchanging, please include a note stating whether you would like a refund, store credit or an exchange. The note should also include a name and phone number in case there are any questions.

All items must be sent back to the store. Upon receipt of the item, a refund or exchange will be given.

Be advised that some shoe styles come in UK or European sizes. Please take this into consideration before assuming the wrong size has been sent. If you have any questions about sizing, please contact the store prior to placing an order.

Shipping Fees and Tracking Options
Please be aware that the customer is responsible for all initial shipping fees, unless the wrong item or size has been sent. In that case, MooShoes will refund all extra shipping charges that have been incurred. MooShoes will ship up to one exchange at no cost for domestic and Canadian customers. Any additional exchanges will be charged to the customer. All international customers are responsible for all shipping charges.

All orders within the continental US will be shipped via UPS. All international orders, including Canada, will be shipped via USPS airmail. PO boxes and shipments to Hawaii and Alaska will be sent priority mail through the USPS.

All international customers, please be advised that if tracking option is selected, your order will be sent express mail, and will be trackable. If this option is not selected, please be aware that we will not be able to track these orders.

Rates:
United States (Domestic):

• $6.95 per order: all orders less than $50
• $7.95 per order: all orders $50 or greater

International

• Fees may vary by country
• Our shopping cart will display your shipping fees prior to requesting billing information.

If you need your order expedited, please call our store during our regular business hours and someone can arrange next day, 3 day or overnight shipping.